Top 10 Chat Support Software Providers

If you want to sustain steady terms with your clients and up surge your business on the World Wide Web, having the feature of Live Chat Support is a must. It is a powerful tool that helps any business gain more traffic. You can communicate with your customers, know their choice and preference. It can directly help you in improving the quality of your product plus if your customers or potential clients need any support, you can be easily available to them. Installing a software for chat on your website is a marvelous tool for making a brand image and you can even advertise your products and services through it, which can lead to more business.

So, if you are missing this important tool, you must start using it right away. These days come across a new software related to live chat support, every now and then. However, not every tool or software is useful. First of all select the right software for your business and enjoy great business. To make your task easy, here is a list of top ten chat support service providers. These are ruling the charts this year by offering seamless services and fetching good reviews by their users.

Scroll down and check out the list:

Zendesk: With great reviews and multiple benefits, the first chat software in our list is Zendesk. It definitely helps in enhancing your terms with the customers. Zendesk allows you to communicate with your clients through various modes like phones and emails. You can get connected to your customers on the social media platform as well and of course you have live chat medium. When you use Zendesk, you can connect to your clients on various mediums through one single platform. It can help you in having a meaningful communication which can be productive in nature as you can get immediate communication from the client’s side. At present, Zendesk is used in 150+ countries and it offers live chat support in more than 40 languages that makes it a user-friendly. You can modify it according to your convenience.

Velaro: One of the most liked customer support software, Velaro is always to be customized according to the need of the business. It is really very flexible and you don’t have to mold your business strategies around it because it will adapt according to your requirements. Velaro had an inbuilt CRM module plus a shopping cart tool that gives suggestions to the customers on products, which is based on their past surfing. You can also see the items in the cart of your clients, get their shopping history and the previous chat records. When you have such detailed data related to your clients, you can easily start the communication and make your sale.

Olark: Olark is a popular chat support software which offers some really cool features including targeted chat and cobrowsing. They have some really cool themes for holidays and it helps a lot in grabbing the attention of the customers. Olark can easily integrate with Highrise, Zendesk, Webhooks and it will give the transcriptions to your CRM. You can also check the conversation rate of the chat and make a list of priority customers. For making more sales, it is a nice software.

My LiveChat: For those companies who want the chat support to look more personal, using My LiveChat is the best software. You can also monitor the real time visitors who are online. This is also a great software for multiple chat sessions. Plus you can keep a record of the FAQs related to the products and services offered by your company. It helps a lot in providing instant response and that can lead to more sales. If you want to do branding through chat, My LiveChat offers the feature of sharing your logo with the audience. You can also send customized wishes and greetings and send to the clients through this software.

LiveHelpNow: If your business is small or medium, you can go in for LiveHelpNow. This software allows the user to perform live chat along with sending personalized messages. It supports translation of message and if you are looking for some discounts and incentives, this one is the perfect chat support software. The rate of integration of LiveHelpNow with Google Analytics, Salesforce and AdSense is snappy plus it offers an exclusive extension named Social Insights. By using this, you can land at the social profile of your visitors and you can easily check if they have been to your website before or not. This is an easy software with amazing functions.

SnapEngage: SnapEngage is also a great software for chat support. They have this lovely feature of weather on their chat console which shows your location as well. It can help you in engaging the customers. Apart from that, it is an efficient and easy to use tool. It not only helps you communicate with your customers but it gets adapted to the workflow of your company and you can deal with the customers with ease. While using this tool, you can create constructive messages and correspond to various social media related to your business. It can be a complete manager of your business. You can directly chat with your clients through Facebook by using this software. It allows the customer support executive to add a picture and by doing this you can make the profile look more personal. While working in a team, you can easily transfer chat from one agent to the other one.

LiveChat: LiveChat is a wonderful and easy to use chat support software which is suitable for all the platforms like Android, Mac and Window etc. It helps in enhancing the considerations of your clients. For a perfect communication with your clients and getting real time visitors LiveChat is always considered as the best one in industry. You can get the surfing details, past chat records and database related to the online customers with LiveChat.

LivePerson: When it comes to the best interactive chat support software, LivePerson usually comes into mind. This is because it offers easy alliance with Facebook and Salesforce app. This application has an array of features decked up with analytical tools. By using these tools you can figure out the major loopholes of the chat process plus it has a feature with which the customer can rate the chat experience. If you are looking for some software which can help you in monitoring the mistakes and improving in customer communication, this is the best one. It is a flexible and easy to use software.

ClickDesk: When it comes to a chat software which enables the involvement of multiple customers at one time, you cannot just go wrong with ClickDesk. It also gives the opportunity to the customers to choose the mode of chat conversation. You can know the location of the customer through this software. If you want to bridge the gap between your company and the customers, you must use this flexible, easy to use and helpful software.

PureChat: For those who are looking for a dynamic live chat support software for their small business, PureChat is the right one. It helps in generating leads, up surging sales and keeping a record of the visitors on the website. You can easily make conversation with your target customers with this software. It gives the opportunity of sending multiple messages to customers with just one click.

Chat Rooms: The Different Types

A chat room is synchronous conferencing over the Internet (and occasionally asynchronous conferencing). There are several types of chat rooms. Your choice should be based on your particular needs/preferences. There are dedicated chat rooms that are basically websites whose sole purpose is offering chatting features. Some of these chat rooms are free while you have to pay to join others.

Another type of chat place is instant messaging or IM. This is basically real-time text-based chat. The text-based chat room is the oldest form of chat place. It could also be online forums, and fully-immersive graphical social environments. There has been a rise in the use of voice rooms. Some voice chat rooms incorporate both voice and text while others are exclusively voice rooms. Social networking sites such as Facebook also have chatting features.

Chat places are also categorized based on the chat script they are based on. These include:

  • Java: These chat rooms work with all Web browsers, and they even work on Java script enabled phones. You however need to change the settings of your browser to enable Java.
  • Flash: These rooms are powered by Adobe Inc.’s Macromedia Flash Player client, and they are integrated into websites. You therefore need to install the Flash Player before you can use the chat. Flash Player is available for download free of charge.
  • IRC: IRC (Internet Relay Chat) is a multi-user chat place network. People can meet here, and talk in private or in channels. You require an IRC client to connect to an IRC server, which in turn connects you to different IRC networks.
  • MIRC: Yet another option is MIRC, which is a small computer program allowing you to use IRC. MIRC is available for download free of charge.

chat places are also categorized based on their theme. Some of the most popular rooms are dating. They are designed for people who are searching for relationships. There are dedicated dating chat places such as those designed for teenagers, for divorced people, and for gay people. Most of these rooms feature public and private rooms. There are religious chat rooms that allow people of the same faith to fellowship together and to interact. There are also chat place for the disabled, for people in the same line of work, and for people with similar interests such as sports, movies, and music.

Gaming rooms are established for people who play online games. These games are mostly incorporated in gaming websites, and they allow people to chat as they play each other and even when they are not playing. Online gaming is very popular and there are therefore many gaming places.

How to Make Full Use of Your Website Chat

If you have just downloaded a website chat software there is a good chance that you are not yet using it to its full advantage. The truth is that there are many ways to offer customer service and offer better services and products to your consumers and browsers simply by learning how to make the most out of every website chat that takes place on your website. However, before you can start to reap these rewards you have to know exactly how to converse with your customers and how to make use of the best features of the website chat software.

There are two major goals that you should have whenever your live support application becomes live: to increase your overall sales and profits and to learn more about your browsers so that you can cater to their needs and increase their motivation to purchase from your website. If you are lucky you may also make a friend or two while talking to them over the live chat which is also great because a friend to your business means someone that will tell their friends about your business which will only continue to drive up traffic and profits.

Why live website chat software is so important

Before you get started you have to understand the importance of knowing how to utilize the website chat software, because it is no longer enough simply to have support chat on your website. As the technology behind e-commerce continues to evolve and advance e-commerce sites are snapping up the software service with 77% of surveyed members of Bold Software reporting that they use the live chat on a regular basis and consider live chat software to be one of the most crucial components to the success of their ecommerce business.

While live website chat software may still seem relatively new due to the fact that it has only been in the last two years that it has really taken off, the software is already showing promise and is only a glimpse of what to come. Before the invention of website chat, phone and email were the only ways to offer customer support, but now live chat offers instant support the same way customers would get instant support while in a store, which is changing the way that many businesses operate and changing the expectations that customers have when they choose where to shop.

Learning about the browsers

The first goal that was mentioned earlier is to learn about your browsers by taking the information you learn from your live chat conversations. Many people think that if a customer does not make a purchase than their website chat software is not working, but in fact it is working just fine, you simply need to discover how to take your use of it a step forward. This is due to the fact that every customer is a participant in your market research if you take the opportunity to chat with them and find out what they want, who they are, and what drove them to the site.

By learning why and how they arrived at you site throughout the course of a support chat you will be able to ascertain which of your marketing efforts are working and which are not without spending any time on actual market research. When you learn what they are looking for over the website chat software then you will have a better idea of how to revamp your website so that it is offered to them from the start increasing the chances that they will stop back again.

This can be easily done by taking the time to utilize your live support chat whenever possible. You may be surprised that even customers who are not going to make a purchase are willing to chat about what they like or what they want to buy, even if you do not have it. Use the website chat software to store these conversations so that you can access them later and take the top pieces of information to stock your ecommerce business or change the way that the website is laid out so that guests get they want right off the bat.

Increase your profits via the website chat

As you might guess, when you start to revamp the way your website looks and stocking the items based on what people tell you they want when they use the website chat you will start to notice your sales ratios increase as more and more of your traffic converts to sale. As the simplest law of business states, give the people what they want and then you get the rewards, which is why you need to take what you learn from your customers to improve your service.

However, you can make use of your live website chat software while learning about the customer as well to drive sales right away; if you learn how to be proactive, which is the other key to increasing profits for your ecommerce business. While you may not be able to offer every customer what they wanted when they started browsing, if they are on your website because they are interested in your category of goods you probably have something else that they would be interested in if you use the live chat to guide them towards it.

This can be done by proactively telling them about what you have to offer on your website based on what they tell you they are interested in. You can also use the support chat software to inform them about attractive promotions, sales, and discounts that you may have on your website as well as special products so that you hook their interest and convince them to look around before moving on. By doing this you will get more unexpected sales that will all add up to an increase in profits that can be realized within just a few months.